Retail Sales and Marketing Associate

Fantastic entry-level position for a recent college graduate or someone looking for a career change. No previous musical instrument sales experience is required. This career position is a combination of marketing, estimating, customer service, and sales with little outbound prospecting.

DUTIES

• Provide front line customer service via email and phone
• Estimating the costs associated with manufacturing custom body and neck requests
• Assigning appropriate profit margins to estimates
• Retail selling and order fulfillment
• Sales order entryWebsite and product management
• Work with purchasing and manufacturing to manage products that we purchase or manufacture for retail sales

DESIRED SKILLS AND ABILITIES

• Energetic, outgoing personalityPossess critical thinking skillsDemonstrate strong decision-making abilities
• Learn our part specifications, estimating procedures, and salesmanship skills
• Succeed in a fast-paced, team oriented environment
• Develop strong customer relationships
• WordPress and Woocommerce (or other ecommerce platform) experience
• Cross platform selling with Ebay, Reverb, and Etsy
• Demonstrate fundamental math skills
• Perform multiple tasks simultaneously with a high degree of accuracy
• Demonstrate outstanding written and verbal communication skills with customers, vendors, and coworkers
• Experience in guitar building, playing, maintenance, repair, etc.
• Basic product photography skills and ability to use Photoshop and Lightroom for image processing.
• Understanding of shipping logistics and implications to ecommerce deployment
• Extra credit if you have built and maintained guitars or other instruments in the past
• HS/GED, College degree preferred

Office/Shop Assistant

We are looking for a team member that can step up to the plate in more than one area. We have data entry that needs doing, social media creation and posts that need to be made, walls that need painting, and a thousand other things. We are interviewing for a temporary part-to-full-time position, depending on your skills and interests. If you are up for a challenge, enjoy a fast-paced environment, hate the thought of doing exactly the same thing everyday, and are willing to learn, consider submitting a resume and a cover-letter outlining why you think you would be a good fit, along with your salary requirements.

Possibly Desirable Skills

• Guitar (or other instrument) playing
• Strong writing and verbal communication skills
• Experience with Google Docs/Sheets, Microsoft Office, Adobe Photoshop and Lightroom
• Experience with Woocommerce or other ecommerce platform
• Experience with Monday (or other platform such as Airtable or the like)
• Strong interpersonal skills
• Ability to lift up to 50 pounds and be on your feet the better part of the day
• Good attention to detail, reading, writing, computer, and arithmetic skills
• Strong mechanical, analytical, problem solving, and organizational skills
• Demonstrated ability to manage time and multiple priorities appropriately
• Woodworking, Luthier, or CNC Experience
• Licensed driver for occasional errands

Woodworker

Our new Guitar Production Associate will work in many aspects of our guitar production operation. This individual will grade, saw, glue, route, sand, drill, and finish wood. We use computer-controlled routers (CNC), as well as various power and hand tools to craft a variety of guitar bodies and necks for our own guitars as well as contract work for various small and large builders as an OEM.

THE JOB:

• Measure and defect cut wood to length.
• Glue up wood in preparation for routing
• Work with saws, router, planer, sanders.
• Finish sanding using power and hand sanding.
• Drilling
• Boxing and packing materials for delivery.
• Potentially cross train in many parts of production from receiving and prepping raw materials, circuit assembly, developing and managing CAD/CAM, and customer service.
• Keep the shop and equipment clean – sorry, there has to be some boring stuff, too.

YOUR SKILLS:

• 1 year+ wood working experience
• Experience in the safe use and care for various wood working tools, including table saw, chop saw, jointers, planners, sanders, routers, drills.
• Commitment to safety, cleanliness and accuracy.
• Able to lift up to 50lbs unassisted / 100+lbs team assisted
• Able to be on your feet for the shift.
• Can-do attitude and a take ownership approach to problems and procedures.
• Extra credit if you can solder and understand basic circuit schematics
• Extra credit if you have built and maintained guitars or other instruments in the past
• HS/GED, College degree preferred

CNC Programmer + Shop Manager

You will serve as our Shop/Production Manager and a member of our CAD/design team. You will plan, schedule, and manage execution of our production. You will manage our small shop staff. You will develop and apply best practices to help us improve manufacturing throughput and profit margins. As a designer, you will work with our lead luthier to support various OEM client projects to develop their designs for prototyping and manufacturing.

Tasks & Responsibilities: Production

• Coordinate External and Internal Production
• Develop innovative new manufacturing tools and techniques
• Assist in production as needed. This includes CNC-related work, sanding, materials preparation, cleaning, etc.
• Track multiple projects to ensure delivery commitments are met
• Run a daily “stand up” meeting to review new and expedited parts
• Identify and reduce capacity constraints and improve production throughput and latency
• Manage our small production team
• Manage the shop: safety, organization, cleanliness
• Manage production materials inventory and coordinate purchasing with purchasing manager

Tasks & Responsibilities: CAD / Design

• Delight our OEM clients with your design, prototype, and production expertise
• Produce 2D and 3D models of various guitar and bass bodies and necks using Rhino3D
• Produce CAM code from Rhino3D using RhinoCAM software
• Prototype new designs in the shop
• Develop innovative new products for retail or wholesale
• Track multiple projects to ensure delivery commitments are met
• Use various software tools to track projects and communicate status

Skills Desired

• Woodworking experience
• Luthier experience
• Rhino 3D and RhinoCAM Proficiency
• Shop management software experience
• CNC Experience manufacturing wood parts
• Capable of Scheduling and Managing Production
• Management of our shop staff
• Strong writing and verbal communication skills
• Leadership experience including teaching/training
• Good attention to detail, reading, writing, computer, and arithmetic skills
• Strong mechanical, analytical, problem solving, and organizational skills
• Demonstrated ability to manage time and multiple priorities appropriately
• Understanding of Lean Manufacturing principles, Kanban, and Just-in-time manufacturing